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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FAQs
1. Are your luxury items authentic?
Yes! Stacy Luxe is an Entrupy Verified Business, which means every item we sell is 100% authentic. Each piece goes through advanced AI authentication and expert review, and comes with a Certificate of Authenticity — your financial guarantee that the item is genuine.
2. How do you describe your products?
We make every effort to show each item as accurately as possible through detailed photos and honest descriptions. Since our products are preloved, some natural signs of wear or patina may appear. Please note that color tones may vary slightly due to lighting or screen settings — these are not considered defects.
3. What currency and payment methods do you accept?
All prices are in Philippine Pesos (₱) unless stated otherwise. Prices may change without prior notice. We accept multiple secure payment methods as indicated at checkout. By proceeding with payment, you confirm that you’re authorized to use the selected method.
4. How do I know if my order was accepted?
Placing an order is considered an offer to purchase. Once your order and payment are confirmed, you’ll receive an email confirmation. We reserve the right to decline or cancel any order if necessary (e.g., verification issues or stock discrepancies).
5. Do you offer shipping and delivery?
Yes, we ship locally and internationally via trusted couriers. Estimated delivery times are shown at checkout but may vary due to your location or courier delays. We’ll send your tracking information as soon as your order is dispatched.
6. Can I return or exchange an item?
All sales are final. We do not accept returns or exchanges unless:
• The item is proven inauthentic by Entrupy, or
• The item was materially misrepresented on our website.
If you believe your case qualifies, please contact us within 3 business days of receiving the item. Approved returns must include the original certificate and be in the same condition as delivered.
• The item is proven inauthentic by Entrupy, or
• The item was materially misrepresented on our website.
If you believe your case qualifies, please contact us within 3 business days of receiving the item. Approved returns must include the original certificate and be in the same condition as delivered.
7. What if something goes wrong with my order?
To the fullest extent permitted by law, Stacy Luxe will not be responsible for indirect or consequential damages. Our maximum liability is limited to the purchase price of the item in question.
8. Can I use your photos or content?
All images, text, and other content on our site belong to Stacy Luxe PH Inc. or our suppliers. Please do not copy, repost, or use them without written permission.
9. How do you handle my personal information?
We respect your privacy. All data is handled according to our Privacy Policy. By shopping with us, you consent to how your information is collected and used under that policy.
10. By shopping with Stacy Luxe, what am I agreeing to?
By making a purchase, you confirm that you’ve read, understood, and accepted our Terms and Conditions, including our Authenticity Guarantee, Privacy Policy, and other store policies.